South Africa SMS Laws And Regulations
Before sending SMS messages to any international destination, please familiarize yourself with the local messaging regulations. All programs must comply with applicable laws in the target country. If you’re unsure about any regulations, please contact our support team for clarification.
| Feature | Description |
|---|---|
| International SMS prefix | +27 |
| General Content Restrictions | • Content that is offensive, immoral, violent, degrading, induces fear, incites the use of harmful substances, or promotes racism is not allowed. • Adult content is not allowed. • It is best practice to obtain end-user consent before sending any communication from your service. Unsolicited messages will not be sent to end-users. |
| Sender ID Regulations | All sender IDs will be overwritten with a local number. |
| Sender ID Documentation Required | N/A |
| Shortcode Availability | N/A |
| Number Portability | Yes |
| Opt-in Requirements | It is best practice to obtain end-user consent before sending any communication from your service. |
| Opt-out Requirements | Yes. End-users must be able to withdraw or cancel their consent at any time. You must be able to receive messages in order to process the “STOP” keyword required for users to opt out of your messaging. |
| DND Exists | Yes |
| Time Restrictions | Direct marketing messages may not be sent between 8 PM – 8 AM GMT+2. |
| Local Traffic | Vodacom requires that traffic sent on behalf of identified international brands must be sent over a special international bind/number with increased pricing, or else traffic can be blocked. Our team can assist with setting up a local and an international profile to accommodate both scenarios. |
Please note: It is essential to recognize that these regulations can change without notice, and it is the customer’s responsibility to stay up to date with any changes. If you have further questions or need clarification, do not hesitate to contact our support team.
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