When looking for an SMS Gateway provider, businesses should focus on a few key metrics. The most important metrics are geographical coverage, customer service and support, integration with existing systems, and cost-effectiveness.
In addition, secure and reliable transmission is crucial for businesses that need instant communication for sensitive information, such as medical or financial records. Here are some of the key considerations for each of the points mentioned above:
Geographic Coverage
Globalisation began centuries ago, but email and the internet made it instantaneous. Companies all around the world have customers based far and wide. Communicating with them across time zones and borders is essential for a functional business.
Be sure and choose a provider that offers services in the countries where your customers operate. 160.com.au offers coverage across over 575 networks in 182 countries. No matter where your customer lives, we can deliver the message.
Customer Service and Support
Promises made by vendors are only valuable if they can be kept. Plenty of services offer virtual SMS numbers, but very few offer the support to back them up. When something inevitably goes wrong, who will answer your call? Automated systems have their limits, and human intervention is sometimes required.
Based in Sydney, Australia, our support team at 160.com.au is ready to answer your questions when you need it the most.
Integrating With Systems You Already Use
Developing a dedicated mobile app to improve communication channels with your customers is expensive. Email-to-SMS offers the ability to use systems your company already utilises.
Email clients like Outlook and services such as Gmail can be seamlessly adapted into the systems that 160.com.au uses. All of it is done through the cloud rather than additional applications that are complex and require further investment.
Security and Compliance
Messages can often contain sensitive information that, if accessed, could damage your business or your clients. Choosing a provider who is not only reliable but secure is essential to maintaining the integrity of your business and the trust of your clients.
Furthermore, complying with regulations across borders can be daunting. Fortunately, 160.com.au offers a range of security features and compliance protocols to ensure your message arrives safely and within the bounds of the law. For maximum security with the synchronisation of data, our servers are hosted securely within Australian borders.
Saving for the Future
Traditional SMS messaging, especially around the world, can be extremely expensive. Enterprise accounts with telcos and other ISPs are even more cost-intensive. Email-to-SMS only makes sense if there are superior results at a reduced cost. 160.com.au has an array of packages to fit the needs of businesses of all sizes. Whether you need one hundred messages or 100,000, our solutions are scalable and grow as your business grows.
While the cost of SMS messaging is more expensive than traditional email, the message read rate and engagement rates are far higher. This translates into extremely high rates of return for businesses looking to engage directly with their clientele. Take a look at all the plans 160.com.au offers, and you’re sure to find one that aligns with your business goals!