Entertainment companies, such as movie theaters, concert venues, and sports teams, play a vital role in providing entertainment to people. SMS updates, reminders and notifications are a powerful way to enhance the fan experience.

 

Benefits of SMS in Entertainment

• Event reminders: With SMS, entertainment companies can send out automated event reminders to fans, reducing the number of missed events and missed opportunities.
  
  Example: Reminder: Your tickets to the concert next Friday at 8 PM are confirmed. Please arrive at least 30 minutes before the start time. 
• Promotions and discounts: SMS can be used to send promotions and discounts to fans, increasing engagement and revenue.
  
  Example: Exclusive offer: Use code ‘FANLOVE’ at checkout for 20% off your next purchase at the merchandise store. 
• Customer service: SMS can be used to provide customer service, responding to fan queries and providing them with the necessary information.
  
  Example: Hello, thank you for reaching out. For any queries regarding your tickets please visit our website or reply to this message and we will assist you.

 

How SMS Improves Communication with Fans

• Real-time updates: SMS allows for real-time updates on event status and promotions, and pricing keeping fans informed and reducing the number of inquiries and complaints. 
• Timely communication: SMS allows for timely communication, which helps to improve fan satisfaction by keeping them informed and updated. 
• Effective feedback: SMS allows for effective feedback gathering on fan satisfaction and entertainment experience, which can help entertainment companies improve their operations.

 

How SMS Enhances Fan Experience

• Immediate reminders: SMS can send immediate event reminders to fans, reducing the number of missed events and missed opportunities. 
• Increased engagement: SMS can be used to send regular updates and alerts to fans about new events and special offers, increasing engagement and loyalty. 
• Effective communication: SMS allows for effective communication with fans, which can help entertainment companies to understand their needs and preferences.

 

SMS Examples

Reminders

• Don’t miss the show tonight! Doors open at 7pm. Text TICKETS for box office information. 
• Limited VIP tickets available for tonight’s concert. Text VIP for more information and to purchase. 
• Last chance to grab your tickets for the game tonight! Text TICKETS to purchase now. 
• Happy Hour specials starting at 5pm. Text SPECIALS for more information.

Promotions

• Special offer for tonight’s show: buy one ticket, get one 50% off. Text BOGO to purchase. 
• Upgrade your concert experience with a VIP package. Text VIP UPGRADE for more information. 
• Opening weekend discount: text DISCOUNT for $5 off movie tickets. 
• Season pass holders, text RENEW for a special renewal discount.

Updates

• Due to unforeseen circumstances, tonight’s show has been rescheduled. Text UPDATE for more information. 
• The theme park will be closed for maintenance next week. Text CLOSURE for more information. 
• The zoo will be open an hour later than usual today. Text HOURS for more information. 
• Last minute cancellation: tonight’s show has been cancelled. Text CANCELLATION for refund information.

Customer Service

• Text HELP for assistance with your purchase or for any other inquiries. 
• Need to change your seats? Text SEATS for assistance. 
• Lost an item at the concert? Text LOST for assistance with retrieval. 
• Text RAIN for information on our rain policy for tonight’s game.

SMS is a valuable tool for entertainment companies, helping them enhance the fan experience. With SMS, these companies can easily send event reminders, promotions and discounts, and customer service to their fans in a timely and efficient manner.

With SMS, entertainment companies can improve their operations, fan satisfaction, and revenue. Additionally, SMS can also be used for other purposes such as sending out polls and surveys to gather feedback on the fan’s experience, or even providing real-time updates on the game or show that the fan is attending.